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I do not have the drivers. No, create an account now. Wednesday, December 17, 9: That’s what finally worked for me. I have got my HP printer working, but not the scanner.

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Every time I start the computer I get the message that the Document Assistant did not install. Select your operating system and versionChange Detected operating system: I am finding it a challenge to scan with the A.

Do you have the software that came with the HP A?? Vistx, October vsta, Subscription auto-renews at the end of the term Learn more. For hardware-specific issues, please use the Windows Vista Hardware forum.


visat My laptop does not have Serial port, so actually I cannot connect it that way? Here’s how I solved the problem for my A. Friday, October 30, 5: Microsoft does not guarantee the accuracy of this third-party contact information. HP Download and Install Assistant makes it easy to download and install your software.


Saturday, April 11, 1: Follow 11000a checklist to stop these prints: I will not do it and HP has no idea whatsoever.

Any help greatly appreciated! Solution and Diagnostic Data Collection.

Monday, October 27, 2: Operating System – Windows 7, Windows 8, Windows 8. Choose ‘Refresh’ to update the list.

No idea why Vista fails to recognize the device if the USB is plugged in first. Jun 2, Messages: This does indeed work. I suggest you go there and type: Let HP identify any out-of-date or missing drivers and software. I don’t even know where the scan button is on the printer. Please inform us about the result so that other users can benefit.

The name of the file is ljpcl5ewin2kxpen. That’s what finally worked for me.

Thank you for your patience. HP indicates that this model cista not supported in Windows Vista. Are you looking for the solution to your computer problem?


Friday, February 13, 6: The first cable that I tried worked on the desktop and could be swapped to either of my laptops just fine.

They were designed in the WinNT era.